Online Access Free Salesforce.Field-Service-Consultant.v2023-05-11.q65 Practice Test (Page 12)

Field-Service-Consultant Exam Question 51

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A.Associate work type called site to maintenance plan

B.Auto generate work order with 14-day generation time frame

C.Auto generate work order with a 14 days generation horizon

D.Associate a required skill call site visits to maintain plans

Field-Service-Consultant Exam Question 52

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A.Milestones for Work Orders can be set up from the metadata API.

B.An Entitlement Process must be applied to both Cases and Work Orders.

C.A single Milestone can be added to both Case and Work Order Entitlement Processes.

D.A new Entitlement Process requires selecting a single Entitlement Process Type.

E.Milestones for Work Orders can be configured in Setup.

Field-Service-Consultant Exam Question 53

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A.Create a Product Request and Product Request Line Item.

B.Create a Return Order and relate it to the Product.

C.Create a Return Order and Return Order Line Item.

D.Create a Work Order and Work Order Line Item.

Field-Service-Consultant Exam Question 54

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A.Set the Territory Assignment Policy to the Lowest Level.

B.Set the Polygon Assignment Policy to the Lowest Level.

C.Set the Territory Assignment Policy to the Highest Level.

D.Set the Polygon Assignment Policy to the Highest Level.

Field-Service-Consultant Exam Question 55

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A.High Intensity

B.Emergency

C.Customer First

D.Soft Boundaries

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