Online Access Free Salesforce.Field-Service-Consultant.v2024-03-16.q116 Practice Test (Page 20)

Field-Service-Consultant Exam Question 91

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A.Review Service Appointment automation.

B.Investigate the Work Order lifecycle.

C.Verify the Dispatcher ran the Service Appointment data Job.

D.Confirm the Technician's mobile device is online.

Field-Service-Consultant Exam Question 92

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A.Define Work Types, Define Work Order Status, Set up Resource Skills

B.Set up Skill Requirements, Define Work Types, Set up Routing Rules

C.Define Skills, Set up Skill Requirements, Set up Resource Skills

D.Set up Service Locations, Set up Location Skills, Define Work Types

Field-Service-Consultant Exam Question 93

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A.Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B.Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

C.Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

D.Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Field-Service-Consultant Exam Question 94

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A.Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

B.Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

C.Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

D.Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Field-Service-Consultant Exam Question 95

A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

A.Minimum Grade, Default Operating Hours

B.Estimated Travel Time, Minimize Travel

C.Travel Speed Unit, Actual Travel Time

D.Street Level Routing, Default Travel Speed

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Field-Service-Consultant Exam Question 91

Field-Service-Consultant Exam Question 92

Field-Service-Consultant Exam Question 93

Field-Service-Consultant Exam Question 94

Field-Service-Consultant Exam Question 95

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