Online Access Free Salesforce.Field-Service-Consultant.v2024-03-16.q116 Practice Test (Page 19)

Field-Service-Consultant Exam Question 86

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A.Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

B.Define "cannot complete" as a pinned status for auto-dispatch services.

C.Define "cannot complete" as a pinned status for scheduling and optimization services.

D.Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

Field-Service-Consultant Exam Question 87

A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?

A.Fill-in schedule

B.Emergency

C.Get candidates

D.Appointment booking

Field-Service-Consultant Exam Question 88

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers

A.Reschedule the Work Order for the new date.

B.Create a new Service Appointment on the original Work Order.

C.Reschedule the Service Appointment for the new date.

D.Create a new Work Order and Service Appointment.

Field-Service-Consultant Exam Question 89

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A.Use the Resource Availability Rule.

B.Create a recurring Service Appointment.

C.Use appropriate Resource Operating Hours.

D.Create Resource Absences every day.

Field-Service-Consultant Exam Question 90

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

A.Create a New Task linked to the Contact and assign to a Sales Rep.

B.Create a custom Visualforce page to create a new Opportunity.

C.Add an "Upsell" Quick Action to the Account that creates a new Work Order

D.Add a "Create Opportunity" Quick Action to the Work Order Line Item.

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Field-Service-Consultant Exam Question 86

Field-Service-Consultant Exam Question 87

Field-Service-Consultant Exam Question 88

Field-Service-Consultant Exam Question 89

Field-Service-Consultant Exam Question 90

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