Field-Service-Lightning-Consultant Exam Question 31
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
Field-Service-Lightning-Consultant Exam Question 32
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
Field-Service-Lightning-Consultant Exam Question 33
Which two objects are required when configuring an optimization job?
Choose 2 answers
Choose 2 answers
Field-Service-Lightning-Consultant Exam Question 34
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
Which permission set license should be assigned to the Call Center Agents?
Field-Service-Lightning-Consultant Exam Question 35
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
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