According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.

Risk scores are recalculated only for patients that are affiliated with a Care Program is the most likely reason why the recalculation score for the patient is not displaying. CMS risk scores can be recalculated in Health Cloud (A), so this is not a reason for the score not displaying. CMS risk scores can be recalculated using both third party APIs and Salesforce APIs (B), so this is not a reason for the score not displaying. Risk scores can be calculated using both the CMS recalculation API and other methods (D), so this is not a reason for the score not displaying.

According to the Health Cloud Implementation Guide, the way to change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case is to go to setup, navigate to Custom Labels, select the 'Patient_Card_Header' label, click the 'New Local Translation/Overrides' button, select the language and enter the new label. This method allows you to override the default label for a specific language. The other options are not valid ways to change the label.

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The underlying component that the consultant should customize to achieve this is OmniScript. OmniScript is a component in OmniStudio that allows the consultant to create guided scripts or wizards for users to follow. OmniScript can be used to create the Care Plan creation wizard, and it can be customized using various elements, such as steps, prompts, inputs, outputs, and actions.