Online Access Free Plat-UX-101 Exam Questions

A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?

• A.Qualitative
• B.Quantitative
• C.Inductive

A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?

• A.Support Manager
• B.Site Admin
• C.Community Manager

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?

• A.Opportunity and Contact
• B.Account and Contact
• C.Case and Contact

A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

• A.Survey the sales reps to identify which sales process they prefer.
• B.Conduct a workshop with stakeholders to align on the current state and build consensus.
• C.Implement In-App Guidance in production to drive sales rep adoption.

Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. Which activity should the designer perform?

• A.Expert Review
• B.Task Analysis
• C.User Shadowing