Online Access Free Plat-UX-102 Exam Questions

After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

• A.Service blueprint workshop
• B.Design sprint
• C.Journey mapping workshop

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

• A.Unify platforms and centralize support operations to save customers time and reduce business
• B.As a user, I want to see trending support resources upon the first login to customer support so I
• C.How might we save our existing customers time by preemptively serving the info they need to

Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

• A.Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
• B.Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
• C.Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.

Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?

• A.Quantitative Research
• B.Journey Mapping
• C.Consequence Scanning

Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

• A.Consequence Scanning Workshop
• B.Global Trend Analysis
• C.User Acceptance Testing