Online Access Free Sales-101 Exam Questions

A sales representative is given an objection and shows respect for the customer's opinion.
What level of listening is the sales rep leveraging?

• A.Empathetic
• B.Attentive
• C.Selective

How should a sales representative identify and generate new additions to the pipeline?

• A.Conduct product demos.
• B.Attend industry conferences.
• C.Provide customer support.

A sales representative uses job titles as an indicator to qualify leads.
Which relevant information does the job title typically indicate about the lead to the sales rep?

• A.Whether the lead has sufficient buying power
• B.Whether the lead is based within their region
• C.Whether the lead is engaged in the sales process

How should a sales representative reinforce elements of the value proposition for the customer?

• A.Provide sales collateral and benefits.
• B.Address potential pitfalls of the solution.
• C.Share case studies and customertestimonials.

A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

• A.Offer promotional discounts.
• B.Bundle additional products.
• C.Extend a free trial.