Online Access Free Sales-101 Exam Questions

How can a sales representative best identify a customer's challenges and initiatives?

• A.Present an overview of new products their company has brought to market.
• B.Elicit detailed responses by asking open-ended questions during meetings.
• C.Ask "yes" or "no" questions to make the discussion efficient.

How doesunderstanding a customer's business strategies and goals help a sales representative scope a solution?

• A.Tailors the sales pitch and offers to align with the customers objectives
• B.Helps predict if the opportunity will close in the current quarter
• C.Allows the sales rep to move on to their next deal more quickly

How can a sales representative identify and generate new pipeline?

• A.Conduct product demos.
• B.Provide client support.
• C.Attend industry conferences.

How does a sales representative determine if a customer might be a valid prospect for the product?

• A.Review the customer's website and tell the prospect that the product will solve their problems.
• B.Understand the customer's pain points and what they attempted in the past that was unsuccessful.
• C.Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences.

A sales representative is having a difficult time identifying the root cause of their customer's issue. Thesales rep knows they need to first acknowledge the customer's experience and perspective.
What is the recommended action the sales rep should take next?

• A.Provide a product demo.
• B.Show empathy.
• C.Make recommendations.