Online Access Free Salesforce-Certified-Administrator Exam Questions

The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers

• A.Disable shares Activities.
• B.Enable creation of Recurring Tasks in Activity Settings
• C.Turn on Task Notifications service.
• D.Add create Recurring series of Tasks field on Page Layouts

Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

• A.Run the Opportunity Stage Duration report.
• B.Add Formula Fields to track Stages on each Opportunity.
• C.Useprocess builder to capture the daily average on each opportunity.
• D.Refresh weekly reporting snapshots for Closed Opportunities.

What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.

• A.Add the Items to approve component to the approvers home page.
• B.Specify initial submission actions within the approval process.
• C.Create a flow to automatically approve all records.
• D.Enable the organizations Email approval response setting.
• E.Update the organizations chatter setting to allow approvals.

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

• A.A user with manager role above the agent.
• B.A user with the System Administrator profile.
• C.A user with the Manage Cases Permission
• D.A user with ReadPermission on account.

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

• A.Case assignment rule
• B.Einstein Case Routing
• C.Case escalation rule
• D.Auto-response rule