Online Access Free Salesforce-Communications-Cloud Exam Questions

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

• A.Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
• B.Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
• C.Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
• D.Accommodate the feature since otherwise business representative will not accept the iteration results.

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

• A.Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
• B.Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
• C.Attach an Omniscript ta task and handle the integration manually
• D.Use Apex to be able to send the customized payload and interpret the response

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

• A.Adjustment using Context rules
• B.Discounts.
• C.Promotions
• D.Customizations using CPQ Hooks

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

• A.Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
• B.User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
• C.User, Person Account, Billing Account, Service Account, Contacts, Assets.
• D.User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

• A.Make use of object types and attributes to better handle scalability using EPC functionality.
• B.Bundle the similar product together to reduce the volume
• C.Mark the orderable flag on the legacy system to false so that they cannot be used.
• D.Rationalize the product catalog by identifying duplicates and legacy products that can be removed