Online Access Free Salesforce-Loyalty-Management Exam Questions

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that thereare transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

• A.That the flow is active and has been created to apply the promotion.
• B.That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
• C.That the member is a campaign member of thepromotion campaign.
• D.That the promotion has specified the Current Liability Amount.

A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to createurgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member ' s last activity, including any purchase or points redemption, reaches 18 months.
What steps shoulda Loyalty Consultant follow to meet the retailer ' s requirement when implementing the new Loyalty program?

• A.Set up a Qualifying Points currency and apply the expiration model ' Fixed Model '
• B.Set up a Non-Qualifying Points currency and apply the expiration model ' Fixed Model '
• C.Set up a Non-Qualifying Points currency, apply the expiration model ' Activity Model '
• D.Set up a Qualifying Points currency and apply the expiration model ' Activity Model '

What three facts should the administrator consider when creating and managing member groups?

• A.Groups are associate with tiers.
• B.Qualifying points can't be transferred to a group.
• C.Promotions can't offered to groups.
• D.Vouchers can't be issued to groups.
• E.Accrual type transactions associated with a group can be canceled.

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents ' performance based on the number of members assisted, customer satisfaction scores, and modifications?

• A.Member Services Manager Home Dashboard
• B.Program Manager Home Dashboard
• C.Loyalty Member Services Dashboard
• D.Team Performance Dashboard

A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

• A.Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
• B.Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
• C.Create a Loyalty Partner and associate one of the Partner's products that mustbe purchased to award the
  500 points.
• D.Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.