Online Access Free Salesforce-Sales-Representative Exam Questions

A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased.
How can the sales rep identify the most effective way to communicate with new and existing customers?

• A.Continue using methods that have worked inthe past.
• B.Collaborate with internal departments.
• C.Follow standard sales scripts.

A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?

• A.Customer satisfaction surveys
• B.Key performance indicators (KPIs)
• C.Performance reviews with their team

What are the four elements of emotional intelligence?

• A.Self-awareness, self-management, empathy, and skilled relationships
• B.Plan, engage, execute, and close
• C.Discover, define, design, and deliver

A sales representative presents a solution and the customer isinterested in moving forward.
How can the sales rep gain the customer's commitment and close the deal?

• A.Develop a roadmap with complementary products.
• B.Propose and schedule an additional demo.
• C.Negotiate to finalize the contract.

A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.
Which type of close was chosen?

• A.Summary
• B.Puppy Dog
• C.Assumptive