Service-Cloud-Consultant Exam Question 1
Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?
Which feature should a Service Cloud consultant recommend?
Service-Cloud-Consultant Exam Question 2
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?
How should a consultant configure this requirement?
Service-Cloud-Consultant Exam Question 3
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
Service-Cloud-Consultant Exam Question 4
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
Which action should be taken to reduce the call volumes and escalations?
Service-Cloud-Consultant Exam Question 5
Universal Containers wants to be able to assign cases based on the same criteria they use for chat .
Which feature should a consultant recommend?
Which feature should a consultant recommend?