Online Access Free Salesforce.Service-Cloud-Consultant.v2023-08-07.q86 Practice Test (Page 6)

Service-Cloud-Consultant Exam Question 21

Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

A.Define case auto-response rules.

B.Estabalish case assignment rules.

C.Use Flow Builder to create a flow with scheduled path.

D.Configure case escalation rules.

Service-Cloud-Consultant Exam Question 22

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A.Data Category to assign an article record type to a Reviewer.

B.Validation Rules for article record types to verify all fields during creation.

C.Approval Process that assigns an Article to a Reviewer Queue.

D.Knowledge Action to Publish an Article once the Article is approved.

Service-Cloud-Consultant Exam Question 23

Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

A.Dynamic Form

B.Apex Trigger

C.Quick Action

D.Scheduled flow

Service-Cloud-Consultant Exam Question 24

what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

A.ConfigureLightningGuided Engagement

B.Configure a chat validation rule

C.Customize the pre chat form

D.Customize the lightning console chat page

Service-Cloud-Consultant Exam Question 25

what approach should a consultant use to ensure that knowledge search
only display articles for a servcie agents product specialization ?

A.Crreate an article action for each record type;assign record types to service agents

B.Create a permission set for each record type ;assignpermisisons to service agents

C.create a data category for each product assign data categories to service agents.

D.Create a page layout for each record type ;assign layouts to servce agents

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Service-Cloud-Consultant Exam Question 21

Service-Cloud-Consultant Exam Question 22

Service-Cloud-Consultant Exam Question 23

Service-Cloud-Consultant Exam Question 24

Service-Cloud-Consultant Exam Question 25

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