Service-Cloud-Consultant Exam Question 96
What are three considerations when adding a report chart to a Console Component?
Choose 3 answers
Choose 3 answers
Service-Cloud-Consultant Exam Question 97
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are
having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
Service-Cloud-Consultant Exam Question 98
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?
Which two strategies should a consultant recommend?
Service-Cloud-Consultant Exam Question 99
SLA says agent must respond within one hour, or if marked "urgent",resolve within one day. How can this best be achieved?
Service-Cloud-Consultant Exam Question 100
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?