Online Access Free Salesforce.Service-Cloud-Consultant.v2024-02-28.q139 Practice Test (Page 25)

Service-Cloud-Consultant Exam Question 116

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

A.Grant Authors access to the FAQ article type.

B.Grant Authors access to the FaQ record type

C.Add Authors to the FaQ Data Category.

D.Set article Org Wide Default to Public ReadWrite.

Service-Cloud-Consultant Exam Question 117

Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders.
CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

A.Assign the WorV Order to the same Case as the Entitlement Process.

B.Work Orders created from a Case automaticallv inherit the Entitlement Process

C.Create or Apex Trigger to assign the Entitlement Process to Work Order.

D.Set up separate Entitlement Process for Case and Work Order

Service-Cloud-Consultant Exam Question 118

Milestones can be added to which three object types?
Choose 3 Answers

A.Entitlement

B.Case

C.Account

D.Service

E.Work order

Service-Cloud-Consultant Exam Question 119

Universal containers wants to implement Omni channel within service cloud for its representatives.
What is the first step required to configure Omni channel?

A.Assign users to Omni channel permissions.

B.Contact salesforce to have Omni channel enabled.

C.Assign users to the Omni channel feature license.

D.Enable Omni channel in setup.

Service-Cloud-Consultant Exam Question 120

UC has completed development and testing of its Service Cloud implementation and plans to migrate
functionality from the sandbox environment to the production environment. What should be used for migration
functionality?

A.Data loader, change sets, and Force.com Excel Connector

B.Mass Transfer Records, change sets, and Force.com migration tool

C.Force.com migration tool, Force.com IDE, and change sets

D.Visual Workflow, data loader, and Force.com IDE

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Service-Cloud-Consultant Exam Question 116

Service-Cloud-Consultant Exam Question 117

Service-Cloud-Consultant Exam Question 118

Service-Cloud-Consultant Exam Question 119

Service-Cloud-Consultant Exam Question 120

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