Service-Cloud-Consultant Exam Question 6
A company has created a new onboarding process. An Agent must create ten open activities that align to a step
of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?
of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?
Service-Cloud-Consultant Exam Question 7
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)
Service-Cloud-Consultant Exam Question 8
Which configuration item must be created when implementing Lightning Knowledge?
Service-Cloud-Consultant Exam Question 9
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem
How should a consultant correct this problem
Service-Cloud-Consultant Exam Question 10
Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRs are closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers