Service-Cloud-Consultant Exam Question 16
service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. After reviewing service console all configured features are required.
Service-Cloud-Consultant Exam Question 17
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)
Service-Cloud-Consultant Exam Question 18
Cloud Kicks is migrating its knowledge base from Classis Knowledge into Lightning Knowledge. After the migration, an integration process that manages the articles' lifesycles by archieving deleting articles of a certain designation now fails.
What are two reasons the integration is fading?
Choose 2 answers
What are two reasons the integration is fading?
Choose 2 answers
Service-Cloud-Consultant Exam Question 19
Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern'
Mow can a consultant address this concern'
Service-Cloud-Consultant Exam Question 20
Universal Containers is setting up a field service dispatch contact center. Which functionality should be
considered when designing the contact center? (Choose 2)
considered when designing the contact center? (Choose 2)