Online Access Free Strategy-Designer Exam Questions

What can be built to allow agents to quickly gather data from a customer while on the phone?

• A.Screen Flow
• B.Workflow Rules
• C.Process Builder

Which of the Report tools will a User have to use if the Report should show only Closed Lost opportunities for "active" products from this financial year.

• A.Buckets
• B.Filters
• C.Diagrams
• D.Groups

Which of the following items is best described by this definition? " a specific user, all dashboard viewers see data based on the security settings of that user-regardless of their own personal security settings."

• A.The Running User.
• B.The user with the "Dashboard Manager" Permission
• C.The Dashboard Creator
• D.The user with the "Manage" permission of the Dashboard folder where the Dashboard is stored.

Customer Support reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge.

• A.FALSE
• B.TRUE

What is the first step in the process of Design Thinking?

• A.Build empathy with users and customers and uncover their needs and feelings about the products.
• B.Iterate on ideas quickly to satisfy a given need.
• C.Start the technological development of the solution and its UX.