Online Access Free TVB-201 Exam Questions

Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

• A.Leads
• B.Opportunities
• C.Campaigns
• D.Campaign Members

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

• A.Case Escalation Rules
• B.Case Assignment Rules
• C.Case Scheduled Report
• D.Case Dashboard Refreshes

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?

• A.Create a new report type with event as the primary object and Contact as a related object.
• B.Edit the custom Event report type and add fields related via lookup.
• C.Use a dashboard with filters to show Event and Contact data as requested.
• D.Configure formula fields on event to populate contact information

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

• A.Email-to-Case
• B.Case Escalation
• C.Web-to-Case
• D.Case Queues

An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers

• A.Login Hours
• B.Default Language
• C.Currency Local
• D.Password Policy