Online Access Free User-Experience-Designer Exam Questions

A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

• A.Move all unused fields to a separate section at the bottom of the page.
• B.Run the Salesforce Optimizer App to identify fields not in use.
• C.Implement In-App Guidance to help users focus on the most important fields.

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers

• A.Exhaust the list of available base Lightning component in the component Library.
• B.Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
• C.Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.
• D.Create HTML markup and link the SLDS stylesheet via static Resource.

Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

• A.Social Desirability Bias
• B.Recency Bias
• C.Objectivity Bias
• D.Randimized Bias

A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.
Which type of relationship should be used to optimize the link between Container and Container Bids?

• A.Master-Detail
• B.Hierarchical Lookup
• C.Many-to-one-Lookup

A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

• A.Observe the complaints process and create a business process diagram.
• B.Observe the complaints process and create a journey map.
• C.Observe the complaints process and create a prototype.