Online Access Free ServiceNow.CIS-CSM.v2024-06-02.q124 Practice Test (Page 2)

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

A.The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

B.The create contact (consumer) feature is available in all CSM Workspaces

C.The create contact (consumer) feature is only available in the Agent Workspace

D.The create contact (consumer) feature is not available in any of the CSM Workspaces

What are the Forum User Types? (Choose three.)

A.Admin

B.Registered

C.Public

D.Custom

E.Moderator

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

A.Service Analytics

B.In-form Analytics Most Voted

C.Case Spotlight

D.CSM Prediction Results

What does the Agent Whisper function do?

A.Lets agents have chat conversations with other agents without the requester knowing

B.Lets agents and requesters have a conversation without the chat supervisor knowing

C.Lets the chat supervisors have a conversation with the requester without the agent knowing

D.Lets agents and chat supervisors have a conversation without the requester knowing

How many active OpenFrame configurations can you have on an instance?

A.2

B.Unlimited

C.1

D.3

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