Online Access Free ServiceNow.CIS-CSM.v2024-06-02.q124 Practice Test (Page 6)

CIS-CSM Exam Question 21

What is required to synchronize fields from a parent to a child case(s)?

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

CIS-CSM Exam Question 22

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?
Choose 2 answers

A.Enable NLU in Virtual Agent

B.Choose the NLU service provider

C.In the NLU Settings configure the Entity confidence threshold

D.In the NLU Settings configure the Intent confidence threshold

CIS-CSM Exam Question 23

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

A.Product

B.Asset

CIS-CSM Exam Question 24

What is required to synchronize fields from a parent to a child case(s)?

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

CIS-CSM Exam Question 25

Which of the following is a condition for matching rules?

A.Agent domain

B.Assignment

C.Switching

D.Specific case attributes

Other Version: 670ServiceNow.CIS-CSM.v2025-11-22.q118; 921ServiceNow.CIS-CSM.v2023-05-15.q50; 119ServiceNow.Pass4leader.CIS-CSM.v2022-05-28.by.leila.43q.pdf; 1279ServiceNow.CIS-CSM.v2022-05-13.q43; 1662ServiceNow.CIS-CSM.v2021-10-26.q43; 102ServiceNow.Examboosts.CIS-CSM.v2021-09-21.by.hardy.41q.pdf

Latest Upload: 167CompTIA.220-1202.v2026-06-16.q110; 117TheInstitutes.CPCU-500.v2026-06-16.q25; 161ACAMS.CAMS7-CN.v2026-06-16.q170; 186CBIC.CIC.v2026-06-15.q123; 132Peoplecert.ITIL-4-Specialist-High-velocity-IT.v2026-06-15.q16; 225HashiCorp.Terraform-Associate-004.v2026-06-15.q126; 132Peoplecert.ITILFNDv5.v2026-06-15.q26; 131Workday.Workday-Pro-HCM-Reporting.v2026-06-15.q28; 134Fortinet.NSE5_SSE_AD-7.6.v2026-06-15.q17; 337PMI.PMI-ACP.v2026-06-15.q523

CIS-CSM Exam Question 21

CIS-CSM Exam Question 22

CIS-CSM Exam Question 23

CIS-CSM Exam Question 24

CIS-CSM Exam Question 25

Download PDF File