Online Access Free CIS-FSM Exam Questions

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

• A.Both tasks are automatically- reassigned
• B.The higher priority task is automatically reassigned
• C.A warning is displayed and dispatcher confirmation is required
• D.Both tasks are automatically assigned

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

• A.Service level agreements
• B.Dynamic scheduling
• C.Work order templates
• D.Appointment booking

In the context of time recording, "Out of office", "Meeting", and "Training" are examples of what?

• A.Standard rate types
• B.Time sheet policies
• C.Time worked categories
• D.Labor rate cards

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

• A.Matching Mandatory Skills for Dynamic Scheduling
• B.Matching Skills for Dynamic Scheduling
• C.Matching Skills Level Gap for Dynamic Scheduling
• D.Matching Skills - Mandatory Skills Support

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

• A.Auto-select agents for tasks based on skill
• B.Assign tasks based on assignment group coverage areas
• C.Use agent or task scheduling
• D.Use the dispatch queue for manual assignment of tasks