When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
Correct Answer: B
CIS-HAM Exam Question 87
Under which condition does the Now Platform NOT create an asset automatically?
Correct Answer: D
CIS-HAM Exam Question 88
For what asset actions are asset tasks provided? (Choose three.)
Correct Answer: A,B,C
According to the Hardware Asset Management documentation, asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. These tasks automatically update the CI/asset record upon the completion of these operations1. The deploy operation is also known as provision, which is the process of assigning an asset to a user or a location1. The retirement operation is the process of removing an asset from the active inventory and disposing of it according to the disposal policy1. The update/repair operation is the process of maintaining or fixing an asset that is damaged or malfunctioning1. Therefore, the correct answers are options A, B, and C, as they are the asset actions for which asset tasks are provided. References: Hardware Asset Management documentation What is Hardware Asset Management?
CIS-HAM Exam Question 89
What is the default state of a newly created asset?
Correct Answer: B
CIS-HAM Exam Question 90
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
Correct Answer: B
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record: Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro". Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple". Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, "A2341". The normalized display name is a combination of these three fields, separated by commas. For example, "iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. Reference: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow
