What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
Correct Answer: A
CIS-HAM Exam Question 127
As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?
Correct Answer: C
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data. The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1. The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1. The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2. Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process. References: Hardware Asset Management documentation What is Hardware Asset Management?
CIS-HAM Exam Question 128
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
Correct Answer: C
Explanation Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102 The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow
CIS-HAM Exam Question 129
Configuration items (CIs) track what type of information? (Choose two.)
Correct Answer: A,D
CIS-HAM Exam Question 130
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)