Which catalogs support the request and procurement process? (Choose three.)
Correct Answer: A,D,E
Explanation The Product Catalog contains the list of hardware products that are available for purchase from vendors or internal sources1. It helps to standardize the hardware assets and reduce costs by consolidating purchases1. The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department2. It helps to automate the fulfillment process and track the status of requests2. The Procurement Catalog contains the list of hardware products that are currently on order or have been received from vendors3. It helps to manage the procurement process and track the delivery and receipt of assets3. The Vendor Catalog and the Asset Catalog are not directly involved in the request and procurement process, although they provide useful information for asset management. The Vendor Catalog contains the list of vendors that supply hardware products4. The Asset Catalog contains the list of hardware assets that are owned by the organization. References: 1: Product Catalog - ServiceNow 2: Service Catalog - ServiceNow 3: Procurement Catalog - ServiceNow 4: Vendor Catalog - ServiceNow : [Asset Catalog - ServiceNow]
CIS-HAM Exam Question 137
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
Correct Answer: C
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1. A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1. A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1. A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References: 1: Hardware Asset Disposal
CIS-HAM Exam Question 138
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
Correct Answer: B
To source a requested item from a supplier, you need to create a catalog task from the request item form. This task is assigned to the procurement group and contains the details of the requested item, such as quantity, price, and supplier1. To create a purchase order from the catalog task, you need to select a catalog item that matches the requested item. The catalog item must be available in the product catalog, which is a list of all the products that your organization can purchase from suppliers2. The product catalog is different from the supplier catalog, which is a list of all the products that a specific supplier offers3. The product catalog is also different from the inventory catalog, which is a list of all the products that your organization has in stock4. The vendor catalog is not a valid term in ServiceNow Hardware Asset Management. References: 1: Create a catalog task 2: Product Catalog 3: Supplier Catalog 4: Inventory Catalog
CIS-HAM Exam Question 139
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
Correct Answer: B,D,E
Explanation The "Asset tracking strategy" field is a choice list that determines how assets are created and tracked for a specific model. It overrides the default asset tracking strategy defined at the category level1. The possible values for this field are1: Don't create assets: No assets are created for this model. This option is useful for models that do not need to be tracked individually, such as cables or keyboards. Leave to category: The asset tracking strategy is inherited from the category that the model belongs to. This option is the default value for new models. Create assets: Assets are created for this model when they are discovered or imported. This option is useful for models that need to be tracked individually, such as laptops or servers. The other two options, Create consumable asset and Merge CI, are not valid values for the "Asset tracking strategy" field. They are values for the "Asset creation strategy" field, which is a different choice list that determines how assets are created from configuration items (CIs)2. References: 1: Model form 2: Asset creation strategy
CIS-HAM Exam Question 140
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom? *Assigned to *Model *Model category *State *Stockroom *Substate
Correct Answer: B
* Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 * When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 * If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 * This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 * This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3: [Consumable Hardware Assets - ServiceNow]