Which elements are provided by the hardware asset management content service? (Choose three.)
Correct Answer: A,D,E
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information. The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1. The elements that are provided by the hardware asset management content service are as follows1: Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product. Manufacturer: The name of the company that produces the hardware product. Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10. Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. References: Hardware Asset Management documentation What is Hardware Asset Management?
CIS-HAM Exam Question 162
Which applications are required to perform a blind audit of your asset inventory?
Correct Answer: E
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1. To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12. The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3. The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4. The ITSM Asset Management application is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application. Reference: 1: Audit your inventory - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Software Asset Management - ServiceNow : Asset Management - Product Documentation: San Diego - ServiceNow
CIS-HAM Exam Question 163
What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?
Correct Answer: B
According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.
CIS-HAM Exam Question 164
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
Correct Answer: A
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1. To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2. The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2. The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. Reference: 1: Hardware Asset Management - ServiceNow 2: Asset - Create FSM asset tasks scheduled job 3: Hardware Asset Management and Field Service Management integration
CIS-HAM Exam Question 165
What are ways to measure trustworthy data? (Choose four.)