Online Access Free CIS-ITSM Exam Questions

Where can a change manager define the interval frequency for unauthorized change detection?

• A.Unauthorized change flow
• B.The ci.change unplanned business rule
• C.Unauthorized Change Properties module
• D.Event Processing Properties module

What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers

• A.5 Star scale
• B.Pin Article
• C.10 Star scale
• D.Comment on Article
• E.Flag Article
• F.Helpful?

Users with which role can Communicate a workaround or fix? (Choose two.)

• A.problem_task_analyst
• B.problem_admin
• C.problem_coordinator
• D.itil_admin

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

• A.sn_business_user
• B.sn_problem_business_user
• C.sn_problem_write
• D.sn_problem_read
• E.sn_service_owner

Which record type would you use for a Computer request?

• A.Record Producer
• B.Order Guide
• C.Catalog Item
• D.Content Item