Online Access Free ServiceNow.CIS-ITSM.v2021-09-12.q140 Practice Test (Page 21)

Which of the following knowledge workflows are available OOTB? (Choose all that apply.)

A.Knowledge - Advanced Approval

B.Knowledge Instant Publish

C.Knowledge - Approval

D.Knowledge Instant Retire

E.Knowledge - Approval Publish

Catalog item can appear only in one category.

A.True

B.False

Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)

A.Update Action

B.New Action

C.Reply Email

D.Forward Email

E.Record Action

The Close Incident button doesn't appear for itil users.

A.False

B.True

Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?

A.When the state changes to Assess, the field is populated automatically.

B.When the state changes to New, the field is populated automatically.

C.This is a required field and the user must set the field manually.

D.When the state changes to Implement, the field is populated automatically.

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