A.Many-to-many

B.One-to-many (one user can have many roles)

C.One-to-one

D.One-to-many (one role can be assigned to many users)

A.Submission of an incident by the same Caller with an identical short description

B.Assignment group changes from Service Desk to Software Group

C.Update to an associated problem record

D.State changes from Resolved to On Hold

A.Reports can be stacked by variables from a selected catalog item.

B.Reports can be grouped by variables from a selected catalog item.

C.Database views are required to report on catalog item variables.

D.The Variables column can be added to list reports if variables are available for the selected table/data source.

A.Time elapsed before the incident was resolved.

B.Time elapsed before the incident was closed.

C.Time elapsed since the last update on the incident.

D.Time elapsed since the last update by agent on the incident.

A.Set the Do Not Modify Closed Opportunity permission for all profiles.

B.Set all fields to Read-Only on the standard Closed Opportunity page layout.

C.Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

D.Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.