A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

In the baseline instance, which of the following views are available for incidents? (Choose three.)

On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.