CIS-ITSM Exam Question 101

Change tasks can manually be added in the following states. (Choose three.)
  • CIS-ITSM Exam Question 102

    What is the relationship between User table and Location table?
  • CIS-ITSM Exam Question 103

    Which table is used to store Q&A data for knowledge articles?
  • CIS-ITSM Exam Question 104

    Which of the following record types would you use in order to set up a new hired employee?
  • CIS-ITSM Exam Question 105

    Sometimes events on Salesforce need to be handled by an external system due to the scale or type of process being executed. Consider the use case of a user in Salesforce needing to get pricing for an order they are building in Salesforce while on the phone with a customer.
    The pricing logic already exists in a third-party system. Instead of recreating this logic in Salesforce, it will be leveraged by making a request of the third-party system. The response, in this case the pricing, will be returned and stored back in Salesforce.
    What is the optimal solution?