A.Reports

B.CI Class Manager

C.Application Menus

D.Dependency View

A.Auto-reply sent to sender, recommending they use Portal chat

B.Incident SLA clock is un-paused

C.Incident record is updated, per the action's script

D.Incident record is re-set to state = attention required

A.Publish Major Incident communication updates

B.Resolve a Major Incident

C.Promote a Major Incident candidate

D.Propose a Major Incident candidate

A.Catalog Task

B.Requested Item

C.Request

D.Service Catalog

A.Change Management

B.Configuration Management

C.Catalog Management

D.Fulfillment Management

E.Release Management