A.You should assign roles to groups

B.You should assign roles to users.

C.You should never assign roles to groups.

D.You should add users to groups

A.A column contains data from one user and a record is one set of fields

B.A column is one field and a record is one row

C.A column is one field and a record is one column

D.A column is a field in the database and a record is one user

A.Configuration > Business Services

B.Incident > Assigned to me

C.Self-Service > Knowledge

D.Service Portal > Widgets

A.Reference Qualifier

B.Template

C.Assignment Rule

D.Formatter

A.Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to
another instance

B.Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions

C.Use the Baseline Update Set to store the contents of items after they are changed the first time

D.Avoid using the Default Update set as an Update Set for moving customizations from instance to
instance