Online Access Free Information-Technology-Management Exam Questions

Which feature of a customer relationship management (CRM) system allows sales representatives to track the progress of potential deals?

• A.Sales performance metrics
• B.Sales tracking
• C.Customer segmentation
• D.Customer asset tracking

What does presence information help determine in unified communications?

• A.Currently active tools
• B.Availability of a user
• C.If a message has been sent
• D.When the user last logged on

Which phase of the Rational Unified Process (RUP) assigns ownership of a system to stakeholders?

• A.Construction
• B.Inception
• C.Elaboration
• D.Transition

Which business layer implements the processes, organizational designs, and compensation structures that enable the company to execute plans?

• A.Corporate
• B.Strategy
• C.Systems
• D.Operating

How do leaders use organization as a management strategy?

• A.By building teams for efficiency and productivity
• B.By creating informal groups to solve problems flexibly
• C.By encouraging independent work to enhance creativity
• D.By forming ad hoc teams to foster spontaneous collaboration