Online Access Free Operations-Management Exam Questions

Which statement is true about capacity requirements planning (CRP)?

• A.Production capacity is created for future production items.
• B.Available capacity is compared to calculated workloads of relevant items.
• C.Human capital adequacy is analyzed for given work centers and production items.
• D.Each product item is individually addressed regardless of relevant holistic processes.

Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?

• A.Normal time
• B.Observed time
• C.Standard time
• D.Performance time

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

• A.Reward employees; motivate staff performance; manage operations planned changes
• B.Baseline for managing quality process; investment in preventative costs; budgeting
• C.Enhance competition; understand consumer preferences; maintain communication with operations
• D.Review and recommend product changes; satisfy customer needs; open communication

What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

• A.Ensure that workers receive multifunctional training
• B.Separate the cultures in the organization so there will be no conflicts
• C.Require workers to use free time to do quality control charting
• D.Develop an incentive system to reward workers for their efforts

How does the status of overall customer satisfaction support supply chain objectives?

• A.It measures efficiency.
• B.It measures capacity utilization.
• C.It measures space requirements.
• D.It measures compliance.