A.The External Message Handler

B.The Outbound Message Handler

C.The Inbound Mail Handler

D.The Rules Engine

E.Open Queue Engine

F.The Inbound Message Handler

A.On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

B.On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

C.Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server.

D.On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

A.Skillset Settings

B.Agent Settings

C.General Settings

D.Server Settings

A.Inbound Mail Application Server

B.Inbound Mail Manager Server

C.Inbound Mail License Server

D.Inbound Mail Server

A.Data export utility

B.High Availability

C.Database Maintenance utility

D.Ref Client