Online Access Free Avaya.6211.v2022-05-09.q30 Practice Test (Page 5)

6211 Exam Question 16

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

A.ADMIN

B.CCMS

C.Offline

6211 Exam Question 17

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.Treatments given to the agent while waiting for the customer to join the chat session

B.Treatments given to the customer while waiting for the agent to join the chat session

C.Treatments given to the customer while waiting for the agent to reply In an existing chat session

D.Treatments given to the customer while waiting for the agent to end the chat session

6211 Exam Question 18

Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?

A.CCTAPI

B.Contact Management Framework (CMF)

C.CCT Client Applications

D.SIP Connector

6211 Exam Question 19

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.Treatments given to the customer while waiting for the agent to join the chat session

B.Treatments given to thecustomer while waiting for the agent to end the chat session

C.Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.Treatments given to the agent while waiting for the customer to join the chat session

6211 Exam Question 20

When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

A.MultimediaFlow

B.Primary

C.Secondary

D.ContactFlow

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