Online Access Free Avaya.6211.v2022-05-09.q30 Practice Test (Page 3)

6211 Exam Question 6

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

A.the Outbound Campaign Management Tool

B.the Rules Engine

C.the Inbound Message Handler

D.the Outbound Message Handler

6211 Exam Question 7

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A.Set the agent user type to "Supervisor/Agent".

B.Select the "Create CCT agent" option.

C.Enter the SIP address of the agent phoneset in the Voice URI field.

D.Select the "Enable CTI for this agent" option.

6211 Exam Question 8

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A.https://support.avaya.com web site

B.http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

C.http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

D.http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

6211 Exam Question 9

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A.EM_

B.VM_

C.OB_

D.IM_

6211 Exam Question 10

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.
What are the two launch event options? (Choose two)

A.Active

B.Dialing

C.Alerting

D.Call setup

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