In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

Which server holds the .wav files on a UCCE environment?

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)