A.Default SMTP server settings, Auto response time, Personalized activity assignment

B.Default SMTP server settings, Alarm service delay, Auto response number

C.Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

D.Alarm service delay, Auto response time, Auto response number

A.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

B.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

D.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

A.Integrator

B.Conversation ID

C.Webhooks callback URL

D.Bearer token

A.Dialed Number

B.Queue

C.Call Type

D.Workflow

A.Dynamic Run Application Script Request

B.Dynamic Expanded Call Context Variable

C.Call variable on email/chat gadget

D.Dynamic Expected Wait Time Variable