Online Access Free Cisco.500-445.v2023-01-09.q20 Practice Test (Page 4)

What are the workflow types in ECE?

A.Alarm, Inbound, Exception, Default

B.Inbound, Outbound, Alarm

C.Alarm, Outbound, Inbound, Exception

D.Default, Inbound, Outbound

What are two required configurations when setting up user accounts and permissions? (Choose two.)

A.The ECE web server can be installed in DMZ and can have a different domain account.

B.All the servers must use the same domain account to install the software.

C.The ECE web server can be installed in DMZ and must use the same domain account.

D.Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

E.All the servers except the ECE web server must use the domain account to install the software.

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

A.50 KB

B.20 KB

C.40 KB

D.30 KB

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A.Administrative script

B.Business hours

C.Time of day

D.Business calendars

What are three report categories and templates included for ECE reporting? (Choose three.)

A.Contact Center Trend

B.Email Survey

C.Service Level Performance

D.Service Level Agreement

E.Contact Center CCAI

F.Supervisor Status

G.Agent performance

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