Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

Which activity reduces the risk of churn?

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only
60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?