Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

What is the purpose of capturing moments of success with a customer?

How does the Customer Success Manager identify the product and solutions purchased by a customer?

Which action should a Customer Success Manager take when the product utilization score is not improving?

Which outcome is the best that a Customer Success Manager can achieve for a customer?