Online Access Free Cisco.820-605.v2024-09-16.q65 Practice Test (Page 14)

820-605 Exam Question 61

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

A.Determine if there has been a change in resourcing or stakeholders.

B.Offer upfront discounts and secure the business for as many years as possible.

C.Sell additional training to the customer.

D.Introduce new features that have been recently enabled within the product.

E.Review priorities from the Success Plan with customer leadership.

820-605 Exam Question 62

What is an objective of the Customer Success Manager?

A.help customers recognize the self-service model

B.make decisions on behalf of the customer to reduce time to value

C.train customers to ensure they understand the full capabilities of the solution

D.solve customer problems to attain business outcomes

820-605 Exam Question 63

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

B.Understanding your customer's health directly enables renewals

C.It gives the customer valuable insight so they can automatically renew critical on time

D.It provides the opportunity to address any changes in the customer's experience or actions around the solution

820-605 Exam Question 64

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A.Explain that this is a role metric that is needed to satisfy quotas.

B.Make the story for internal use only.

C.Talk to senior management to explain the benefits of success story creations.

D.Offer the customer free products or services as an incentive.

820-605 Exam Question 65

What is the customer success objective of a Quarterly Success Review?

A.Align work effort to outcomes.

B.Introduce new products and services.

C.Create a success plan.

D.Evaluate renewal contract.

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820-605 Exam Question 61

820-605 Exam Question 62

820-605 Exam Question 63

820-605 Exam Question 64

820-605 Exam Question 65

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