Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure.
Which of the following should the help desk perform to fix the issue?

A technician has set up a new computer for a customer and needs to add a login with administrative privileges.
Which of the following tools should the technician use?

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office.
The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When
the user opens the photo album, there are no new pictures. Which of the following steps should be taken
FIRST to determine the cause of the issue?

A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubleshooting the issue tries to update the malware scanner over the network, but the automatic update fails. However, a manual update is successful from a USB drive. No viruses are detected on the device after a full system scan. Which of the following is the MOST likely cause of the issue?