A technician is working at a help-desk form and receives a call from a user who has experienced repeated
BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is
the BEST choice for the technician to make?

A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Select TWO)

Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).