Explanation
To delete an empty directory, enter rd Directory or rmdir Directory . If the directory is not empty, you can remove files and subdirectories from it using the /s switch. You can also use the /q switch to suppress confirmation messages (quiet mode).

Explanation
The technician has taken the appropriate action by not taking the call and setting the phone to silent in order to avoid any distractions and remain focused on the task at hand. This is a good example of how to maintain focus and productivity when working on a customer's PC, and will help to ensure that the job is completed in a timely and efficient manner.

Explanation
Shredding is the most effective method to securely dispose of data stored on optical discs12 References: 4. How Can I Safely Destroy Sensitive Data CDs/DVDs? - How-To Geek. Retrieved from
https://www.howtogeek.com/174307/how-can-i-safely-destroy-sensitive-data-cdsdvds/ 5. Disposal - UK Data Service. Retrieved from
https://ukdataservice.ac.uk/learning-hub/research-data-management/store-your-data/disposal/

Explanation
An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user, generally made available to the customer via a retailer acting as an intermediary. A EULA specifies in detail the rights and restrictions which apply to the use of the software. Some of the main terms included in an EULA are the terms and scope of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or termination of the license, and intellectual property information and restrictions on using the license (e.g. modification and copying)1
https://www.termsfeed.com/blog/eula-vs-terms-conditions/

Explanation
Default Apps should be used to ensure all PDF files open in Adobe Reader1