A.Call

B.Chat

C.Message

D.Email

E.All of the above

A.Reports

B.Performance>Agents

C.Admin>Contact Center

D.Admin>Quality

A.Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

B.Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.

C.Callable Time Sets provide a way to define your own time zones to associate with a campaign.

D.Callable Time Sets are used to define when a campaign starts and stops.

A.Contact lists must contain the home phone number and first and last name fields, at a minimum

B.A contact list can have its own unique structure, including an arbitrary number of phone number types

C.Each campaign can have its own contact list, or contact lists can be shared among campaigns

D.Contact lists are read-only and cannot be updated by the agents

E.To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

A.Admin>Contact Center>ACD Skills

B.Admin>Routing>Emergencies

C.Admin>Contact Center>Utilization

D.Admin>Routing>Disconnect Interactions